If Cloviq is showing a blank screen or failing to load at all, here is a step-by-step fix.
- Check status.cloviq.com
If there is an active incident this is the fastest way to find out. We update our status page within minutes of any issue. - Do a hard refresh
Press Cmd+Shift+R on Mac or Ctrl+Shift+R on Windows to force reload the page bypassing cache. - Try a different browser
If Cloviq loads in another browser the issue is browser-specific. Try Chrome or Firefox. - Disable browser extensions
Open an incognito window and try loading Cloviq. If it works there, a browser extension is blocking it. - Clear site data
In Chrome: open Developer Tools with F12, right-click the refresh button, and select Empty cache and hard reload. - Contact support
If none of the above work, contact us at support@cloviq.com or via the community forum. Include your browser, operating system, and what you see on screen.
Tips
- The Cloviq desktop app is a good fallback if the browser is having issues.
- Mobile app users: if the app is not loading try closing it fully and reopening.