Sync issues are rare in Cloviq but can occasionally happen. Here is how to diagnose and fix them.
Data not appearing on another device
First check that both devices are connected to the internet. Then trigger a manual sync by pulling down on any list in the mobile app or pressing Cmd+Shift+R in the browser. Give it 30 seconds — large changes can take a moment.
Changes made offline not syncing
Reconnect to the internet and open Cloviq. Changes made offline are queued and sync automatically. Look for the spinning sync indicator in the top right — once it disappears everything has synced.
Conflict between two versions
If the same item was edited on two devices while offline, Cloviq will detect the conflict and show you both versions. Choose which version to keep or merge them manually. The rejected version is saved in version history for 30 days.
Full sync not completing
Go to Settings > Troubleshooting > Force full sync. This tells Cloviq to re-download all your data from the server. It may take a few minutes depending on account size. Do not close the app while this runs.
Tips
- If sync issues happen repeatedly on one device, try signing out and signing back in.
- Contact support if you believe data was lost — we have server-side backups and can investigate.